Cingular loves me, part 2!

So, I was shopping this afternoon and my phone rings. It's an 800 number, and I answer. Ron from Cingular apologizes for my mother's passing and offers to take 150 off my bill, since they can't retroactive my current rate plan. He thought that I'd be upset with that-nope, that's better than what I was going to pay!

It pays to email an explanation. I wrote and said they needed to look at the pattern of the last year, that the past two months were an aberration.

Still not happy to pay that much for one cell phone bill, but I won't ever have a bill like that again!